Shipping & Delivery
Startrack Premium Shipping
Enjoy free premium shipping on all orders over $50.00 to valid addresses in Australia!*
For orders under $50.00 the shipping fee is $9.99.
Please note, we do not offer transit insurance cover.
*Fragile, Bulky & Heavy Items
For fragile, bulky, or heavy items, the shipping price may differ.
Shipping & Delivery Times
Orders placed before 3:00pm AEST are usually dispatched on the same business day. You will receive a shipping confirmation email when your package leaves our warehouse.
We use Startrack Premium to ship the majority of our deliveries within Australia, and Australia Post for PO Box deliveries. Please use the Startrack transit time tool or, the Auspost postage and delivery calculator for estimated delivery times to your area. Please note we dispatch from Geelong 3214. Delivery may take longer to some rural areas, such as the Northern Territory, Western Australia and PO Boxes.
Orders will be processed during normal AEST business hours between Monday and Friday. All orders placed on weekends and public holidays will be processed on the next available business day. Shipment and delivery of orders is based on product availability, payment processing time and distribution centre processing time.
*Carrier delays: shipping carriers are currently experiencing delays due to overwhelming volume and COVID regulations. Please allow up to 5 business days for your tracking information to update once you are notified of shipment. We apologize for any inconvenience these delays may cause and thank you for your continued patience.
Where's My Package?
Tracking your package is easy!
Your tracking number is located in the shipping confirmation email you receive when your package leaves our warehouse. To track your package enter your tracking number into https://startrack.com.au/track/search or https://auspost.com.au/parcels-mail/track.html#/track
In-Store Pick Up allows you to order selected Quiksilver, Roxy and DC Shoes products and collect the order from selected Quiksilver, Roxy or Boardriders stores.
Orders under $50.00 will be charged a $5.00 fee, In-Store Pick Up orders over $50.00 are free of charge. More Information
Customs Import Duties and Taxes for New Zealand
Orders may be shipped from international distribution centers and may be subjected to customs import duties and/or taxes assessment. If assessed, all applicable import duties and taxes, and/or carrier-related fees are the responsibility of the recipient of the order. These additional charges will be presented upon delivery of the goods and not during checkout, the fee will be collected from the recipient by the shipping carrier at the time of delivery Parcels containing goods above NZD $199.99 in value are subjected to customs import duties and/or taxes. Parcels containing goods of lesser value are not subject to any import duties and/or taxes. As customs policies and import duties vary widely from country to country; you may wish to contact the local customs office for more information:
Returns, warranties & conditions
In addition to your legal rights, we allow a refund or exchange for all goods (excluding promotional goods) returned within 30 days of purchase if the goods (including all tags, labels and packaging), are unused, unworn and undamaged provided you have proof of purchase and have complied with the conditions of sale. If goods are purchased between 1 December and 25 December, we will allow a refund or exchange of those goods if returned by 26 January the following year if the goods (including all tags, labels and packaging), are unused, unworn and undamaged provided you have proof of purchase and have complied with the conditions of sale.
Some of our goods come with a guarantee or warranty from the manufacturer against defects. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. We will assess a warranty claim in accordance with your legal rights, upon receipt of a proof of purchase and inspection of the returned good.
To make a return or warranty claim, return the good to your place of purchase or or contact our Customer Service team for assistance by either heading to the Contact Us page and lodging a contact form and one of our Customer Service team will respond as soon as possible or, you can call our Customer Service team on 1800 090 402 during the hours of 9:00am - 5:00pm AEDT Monday-Friday (excludes major public holidays).
It is a condition of sale that goods are not resold for commercial purposes and that goods are returned to the country from which they were purchased.
Ug Manufacturing Co Pty Ltd (ABN 63 005 047 941)
QLD 4220, Australia
Terms & Conditions
RETURNS ARE ON US!*
We know that finding your perfect fit can take a couple of tries, so for a limited time, we're offering free returns via Australia Post when you spend over $150!
*HOW IT WORKS: We will include a pre-paid Australia Post return label with all Australian orders over $150. It's that simple!
Do you have something you'd like to share with us, or a question that calls for our attention? Call or chat with one of our representatives.
1800 090 402
9:00am – 5:00pm AEST Monday – Friday
*Closed Weekends and all National / State / Region Public Holidays
Get immediate answers to our most frequently asked questions.