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RETURNS

How to return an item

We want to ensure that you are completely happy with your purchase and we know that finding your perfect match can take a couple of tries. 

 

Before sending your purchased item back to us please make sure you read our full Terms and conditions to simplify your experience.
 

30 DAY RETURNS

  • Full priced items may be returned within 30 days of purchase, via AusPost, ParcelPoint or in store.*
  • Sale and promotional items may be returned within 30 days of purchase, via AusPost or ParcelPoint only (not in store).*

 

Attend your local Post Office and send to the returns address. Returns are at the customer's expense. 

 

Australia Online Store Returns
105 Corio Quay Road
North Shore VIC 3214

 

EXCHANGES

  • We're currently unable to process exchanges through our online store. To avoid disappointment, we recommend placing a new order for the item you would like to purchase, and returning your existing merchandise for a full refund to our online warehouse using the process below. 

 

*HOW IT WORKS


OPTION 1: Via AusPost (Full Priced & Sale Items) 

 

STEP 1: BOOK

  • Follow the online instructions to enter your details and print out your returns shipping label.
  • AusPost Returns
     

STEP 2: PACK

  • Reuse the original packaging (box or satchel) and ensure you include only unused, unworn and undamaged items (including all tags, labels and retail packaging)
  • Include any free promotional items you received with your original order
  • Apply the shipping label to the outside of the retail packaging and enclose the Returns Slip and Proof of Purchase.


STEP 3: POST


OPTION 2: Via ParcelPoint (Full Priced & Sale Items) 


Return your item at 1500+ local stores across Australia. Open after hours and weekends for your convenience.

 

STEP 1: BOOK

  • Follow the online instructions to print out your returns shipping label.
  • ParcelPoint Returns
  • For exchanges, please state your request in the comments section of the returns label or, include a clear note with your package.

 

STEP 2: PACK

  • Reuse the original packaging (box or satchel) and ensure you include only unused, unworn and undamaged items (including all tags, labels and retail packaging)
  • Include any free promotional items you received with your original order
  • Apply the shipping label to the outside of the retail packaging and enclose the Returns Slip and Proof of Purchase.


STEP 3: DROP OFF

  • Drop your parcel off when and where it suits you! Please keep a hold of your return tracking number so we can check the status of your return.
  • ParcelPoint Store Finder 


OPTION 3: In Store (Full Priced Items Only) 

Please note: Returns can only be processed by company owned stores and cannot be processed by our factory outlet stores or any authorised dealers.

 

STEP 1: PREPARE

  • Make sure you have your proof of purchase and are only returning full priced items. View our terms and conditions for more information on in-store returns.


STEP 2: CHECK

  • Ensure all items are unused, unworn and undamaged (including all tags, labels and retail packaging)
  • Any free promotional items should be returned along with your order.


STEP 3: FIND A STORE

  • Find your nearest company owned store and return your items!
  • *Online orders purchased using PayPal or Afterpay cannot be returned in store and must be returned via AusPost.

 

Contact Us

Please contact Contact Us if you require further information.

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