We're here to help make shopping easy.
Welcome to https://www.roxyaustralia.com.au/ and thanks for shopping with us. We've pulled together all the info you might need to make your shopping experience with us as easy and enjoyable as possible. In these pages you will find most of the answers to your questions. Granted we've had to include some legal stuff here and there but if after reading through these pages you still have any questions please don't hesitate to contact our Customer Service team. They are more than happy to help with any and all of your questions.
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Yes, this is the authentic Roxy product.
https://www.roxyaustralia.com.au/ is owned and operated by Roxy. Should you have any questions, please contact our customer service team prior to ordering from this Website. We will always attempt to be as accurate as possible, however, please note that colours may vary slightly from those displayed on your monitor.
It is a condition of sale that product is not resold for commercial use.
https://www.roxyaustralia.com.au/ offers product for sale that we expect to be in stock and available for dispatch from our distribution centre. Although the Website contains a feature that removes unavailable product from the online store, occasionally a product will sell out before the website is updated. In the unfortunate circumstance where a product you wish to order becomes unavailable, we will advise you so you can consider an alternative product.
Please note that products in your shopping cart are not reserved and may be purchased by other customers. Unfortunately we are unable to accept back orders, rainchecks or lay-bys on online orders.
Should you have a question, please contact us by phone, email or via Live Chat. We value our customers and welcome any comments to help us improve the services we provide to you.
For online orders or general enquiries
Phone: 1800 090 402
Live Chat: Monday to Friday, 7am to 7pm (AEST)
Or Write to:
Roxy Online Store
UG Manufacturing Co Pty Ltd
PO Box 138, Torquay
VIC 3228, Australia
ABN: 63 005 047 941