Free Shipping & Returns for Loyalty Members
How do I join the Roxy Girl Club loyalty program?
Is it free to join the Roxy Girl Club loyalty program?
Yes! Joining the Roxy Girl Club is completely free and no purchase is required.
How do I use a reward?
ONLINE: Log into your account online and redeem and use your reward right at checkout. Not ready to shop? You can also go to your Rewards page in your account and redeem a reward for future use either online or in-store. Based on the total points you have in your account, we display the various types of offers and rewards you can use at checkout so that it’s easily accessible to you. Your discount will be reflected in the order total once you have applied it to your cart.
IN-STORE: Before you begin your shopping experience, you have the option to log into your account online to view the different rewards that are available to you. You can either redeem that reward in advance and use it in-store, or you can ask our sales representative to check for any available offers/rewards under your account. If there is an offer/reward available, we will gladly redeem it and add it to your purchase.
How do I earn offers and rewards?
As soon as your loyalty account holds at least 300 points, a reward will be available for you to redeem. You will receive an email advising you that a reward is available in your account. Don’t have enough points? No worries. From time to time, we send out promotional offers such as birthday and anniversary rewards and you don’t need to have points to redeem them!
Can I use my reward on other Boardriders family brands?
Yes. As long as you are a loyalty club member with our other family brands, your rewards should be available for you to use at any of the family brands. Our family brands include Roxy, Quiksilver, DC Shoes, Billabong, RVCA and Element.
If I make an in-store purchase and I am not a loyal member of that Boardriders family brand, can I still add that purchase to my loyalty account at the family brand I am loyal to and earn points?
Yes. If you do not have a loyalty membership to the brand store where you just made an in-store purchase, but have a membership at another one of our family brands, you can ask our sales associate to add your purchase history to your loyalty account.
Do my rewards have an expiration date?
The $15, $30, $45, $60, $75, $90 and $105 reward offers have an expiration of 60 days from when you decide to redeem the offer.
The $20 anniversary offer has an expiration of 60 days from the date received.
The $20 birthday offer and first post-purchase offer have an expiration of 30 days from the date received.
Do my loyalty points have an expiration date?
Yes. Just like your reward offers, your total loyalty points also have an expiration date which can be found in your account overview. Be sure to use all your points before they reset!
What happens to my points if I return an item?
If you received points when you purchased the item, then those points will be removed from your account when the return is processed. If no points were earned on the purchase of the item, then no points will be removed. This point deduction activity will be visible on your Points History page under your account.
What happens if I return items from an order where I used a reward offer?
Unfortunately we're unable to reinstate reward offers once they've been used. Any points earned on the item being returned will be removed from your account and the reward offer will not be added back to your account. Returning an item purchased with a voucher means you will forfeit the offer.
How do I view my points?
You can view your total points at any time by logging in to your account on our brand sites in which you are a loyal member. If you have opted to receive emails regarding your account, a quarterly statement will be emailed to you showing the total available points.
Do all my purchases count towards points?
Your purchases at any Roxy store and www.roxyaustralia.com.au or www.roxy-newzleand.co.nz will accumulate points including eligible third-party merchandise purchased through Roxy. Please note: Gift card purchases will not be eligible for point accumulation.
My purchase is not appearing in my points balance. What should I do?
Online: Points accumulated from your purchases will appear in your account once your order ships out, as long as you have signed into your loyalty account when making payment online. If you are still unable to see the points after 48 hours when your order is shipped, please contact us.
In-Store: As long as you have provided our sales associate with your loyalty email information, the points accumulated from your purchases will appear in your account within 48 hours. If you are still unable to see the points after 48 hours, please contact us.
How do I get free shipping?
Just for being a loyal member, you will receive free standard shipping within Australia (if ordering from the Australian website) or New Zealand (if ordering from the New Zealand website) on all purchases made on the website. You must be logged into your account to activate free shipping. Discount applied at checkout. Offer applies only to shipping to one location. For more information on shipping methods and timelines, please click here.
How do I get free returns?
ONLINE: We offer free returns to our loyal members on all eligible purchases (excluding Returns from New Zealand) made on the Australia website or New Zealand website, delivered to an Australian address. Prepaid return shipping labels are provided for free. You may return items within 30 days from date of original purchase.
IN-STORE: Changed your mind about an item? You can visit one of our company owned retail locations and return the item as long as the item is eligible for returns based on our return policy.
Do you have something you'd like to share with us, or a question that calls for our attention? Call or chat with one of our representatives.
1800 090 402
9:00am – 5:00pm AEST Monday – Friday
*Closed Weekends and all National / State / Region Public Holidays
Get immediate answers to our most frequently asked questions.